Terms & Conditions of Travel

All transportation operated by QUEENSTOWN TRANSFERS LIMITED (“QUEENSTOWN TRANSFERS”) is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: www.queenstowntransfers.co.nz/terms.php.

By agreeing to these terms of service, you also confirm that you understand how our service works and our terms and conditions are applicable to you and all members of your travelling party.

The terms “we”, “us” and “our” refer to QUEENSTOWN TRANSFERS LIMITED representatives such as our Driver, Chauffeur or employees.

The term “you” refers to the customers visiting our website, booking a reservation or making a payment through us otherwise using our services.

These Terms and Conditions describe what you are legally entitled to expect from us when you purchase travel related through us, in addition to your obligations as a customer.

The Terms and Conditions apply to bookings you make with our Chauffeur (over the phone or by email) as well as online bookings.
You must be at least 18 years of age to make a booking.
Soiling or rubbishing the Shuttle Vans in any way incurs $ 200 charge
No unaccompanied children under 13 years of Age
No dangerous good are allowed aboard our shuttles.
You accept and confirm you have authority and consent to accept VIP Shuttle Auckland Terms and Conditions for yourself and all members of your travelling party.

Please note that Terms and Conditions may change from time to time. QUEENSTOWN TRANSFERS LIMITED reserves the right to change, update or modify these Terms and Conditions at any time. For the most up to date copy, please refer to www.queenstowntransfers.co.nz

Reservations

Minimum requirement for reservations is 2 hours before departures or arrivals.
Reservations can be made at the customer’s convenience by telephone or by booking online.
Reservations for transportation to and from the airport are valid only if it is pre-booked for the time and date specified with the flight details.
Last minute bookings may be accepted only if a vehicle and drivers are available.
When changing the pick up or drop off location of a reservation, rates may subject to change and additional charges may apply.

QUEENSTOWN TRANSFERS shuttle service to and from the Airport for Wanaka & Cromwell

Reservations are required for service to the airport. It must be pre-booked.
For reservations to the airport, QUEENSTOWN TRANSFERS aim to get you on the time. We take no responsibility for circumstances that happen beyond our control i.e. traffic delays, weather change, accidents, vehicle conditions etc.
If customers choose wrong pick up time, wrong date and wrong flight details during the reservation process, we are not responsible for the same and change fees may apply to make new reservation as per cancellation rules. It is mandatory by passenger to give correct information at the time of reservation.
The vehicle should arrive within the 15-minute window selected at the time of booking.
It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 15-minute window, and remain for the full designated 15-minute pickup window.
Failure to do so may inhibit our ability to provide service and may result in possible forfeiture of fare.
The customer must include the “Day of Travel” (a functional) phone number in the event the driver calls for assistance during the pickup process.
QUEENSTOWN TRANSFERS drivers are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare.
In case of flight delay, it is customer duty to give notification by TEXT MESSAGE / MAIL to QUEENSTOWN TRANSFERS. We can try to adjust the Customer for our next schedule service or give full refund.
All the Reservations from the airport must be pre-booked.
Advance reservations are essential to guarantee a van will be waiting for the customer at the time of arrival. Shuttle may run a few minutes late from town.
Reservations requirement for arrivals include arrival time, flight number and your destination.

Charter Reservations

Charters options include outside city boundaries transportation.
City tours and site seeing for small groups minimum of 4 maximum of 10 people. Minimum charter is 4 Hours
Charters require a two-hour minimum reservation and at least 1hour advanced notice. Charter reservations should be made in advance to ensure availability.
Charter vehicles are available based on demand and cannot be guaranteed on short notice.

Payments

Customers must pay at the time of booking to secure advance reservations.
Any charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy below.
Online allow customers to book and pay online.
Accounts are billed after the reservation is complete. These accounts are typically managed as part of Corporate Accounts and require credit approval.

Receipts

Web-based reservations have the option to receive an email confirmation with complete reservation and payment details.
Telephone reservations, it is the customer’s responsibility to ask for a receipt as proof of payment in van.
QUEENSTOWN TRANSFERS cannot guarantee the generation of receipts after the fact.

Cancellations: QUEENSTOWN TRANSFERS e Cancellation Policy

Customers can cancel a Shuttle ride at any time up to 12 hours before the scheduled pickup for a full refund using the website.
Cancellations can also be made by calling 021 08552233
QUEENSTOWN TRANSFERS will not provide a refund if the reservation is cancelled or changed less than 12 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within 12 hours of pickup time.

Flight Cancellations and Delays Due to Airlines

Failure to contact QUEENSTOWN TRANSFERS with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare.
Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.

Luggage and Personal Items

Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.
Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.

Luggage Restrictions

For each passenger, at no extra cost, the following is accepted on board the vehicle:
2 carry-on items, such as purses, laptop cases, briefcases, small suitcases, and backpacks.
Larger items will be stowed in the rear storage area of the vehicle for the safety of all passengers.

Extra Luggage and Oversized Items

Shuttle vehicles have limited space. Items considered excessive are subject to a small fee. The fee is dependent on the item(s) in question and may vary by location.
Sports equipment (e.g. bikes, surfboards, skis, golf clubs, etc.). We do not carry any pet in our Shuttle Service carrier.
Large boxes may also incur an additional.
l fee. Boxes include bicycle boxes, travel trunks, and musical cases for larger instruments.
Shipping boxes are also considered oversized due to the weight they can hold, not because of their dimensions.
Damaged Items
Normal wear and tear to personal items is typical of the handling process during transportation.
Transporting large items, such as luggage, may result in scratches, dings, and nicks. QUEENSTOWN TRANSFERS and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items.
It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.
Customer must report significant damage to any personal items during use of the service immediately to our office 021 08552233.

Lost Items

Passengers are responsible for their own luggage and any items placed by themselves or QUEENSTOWN TRASNFERS representatives in the van.
QUEENSTOWN TRANSFERS assume no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.
QUEENSTOWN TRANSFERS and its operators are also not liable for lost items left behind in the vehicle by a customer.
QUEENSTOWN TRANSFERS do wants to help customers reunite with lost items whenever possible. If an item is lost, QUEENSTOWN TRANSFERS recommends the customer immediately contact Office 021 08552233
Returning left behind or found items may incur delivery and/or shipping charges to the recipient.
Any left behind or lost items will be taken to Dunedin Central Police station.
Safety Seatbelts
Seatbelts are provided for customer safety.
QUEENSTOWN TRANSFERS require customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law.
Vehicle Capacities
QUEENSTOWN TRANSFERS vans seat 10 X passengers
Oversized or excess luggage may require a larger or private vehicle at an additional cost.
Seat capacity is limited to seats with working safety belts. New Zealand laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

Smoking Eating and Drinking

Smoking, Eating and Drinking are not permitted in any of our vehicles.

User Error

Customer is responsible for providing accurate information at time of booking.
When he/she provides information for travel, the customer agrees that the information will be accurate.
QUEENSTOWN TRANSFERS is not responsible for mistakes made by customers while using the service, its official websites, or mobile text.
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.
Travel Times
Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload.
In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions.
Because of these variables, we cannot provide an exact travel time.
Limitations on Compensation Following Service Failure
Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.
In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.

Refunds

For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and public holidays. Customer should refer to their financial institution to check on status of refund

Cancellation Policy

We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, via mobile text, or by calling 021 081552233 give us 12 hours’ notice prior to your pickup time, and we will give you a full refund.
QUEENSTOWN TRANSFERS is unable to refund payment if cancelled with less than 12 hours’ notice prior to pick up time or in the event of a no-show.

Luggage Policy

Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free!
Extra fees may apply in the following instances. Contact us for needs outside of those listed.
Excess/Oversized Baggage
Checked bag exceeds 50 pounds (or approximately 23 kilograms).
Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.
Excessive size or number of bags may require an Exclusive reservation.
$5.00 fee per item
Boxes
Excessive size or number of boxes may require an Exclusive reservation.
$5.00 fee per item
Golf Clubs
Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)
Varies
Bikes
Exclusive reservation required. Box required.
Varies
Skis and Snowboards
Exclusive reservation required.
Varies
Surfboards
Exclusive reservation required.
Varies

Service Animal Policy

QUEENSTOWN TRANSFERS do not carry any animal in the passenger van.